🎯 Why it matters
The chatbot has become the universal point of access to artificial intelligence for the general public and businesses. Knowing how it works makes it possible to better formulate requests for accurate and useful answers. It is the basic tool for automating the customer relationship and simplifying access to internal information.
⚙️ In practice
Modern chatbots rely on natural language (NLP) and language models (LLM) to interpret the user's intention. During an interaction, the system analyzes the text entered, searches the relevant context in its short-term memory, and then generates a word-by-word response by predicting the most likely follow-up. For companies, they are often connected to knowledge bases via increased generation by recovery (RAG) techniques to ensure reliable responses.